Well the Bell Mobility issues never end. This is the most corrupt organization, not only are they throttling internet connection but time and time again they are ripping off their customers.
In previous posts I have detailed the issues with Bell and its billing policies. For 6 months they over charged me for my service by $20 dollars. Each an every month I have had to call the Bell customer service ( I use the term loosely) associates to get the bill corrected every month. I spoke with an customer service associate last month who stated that I would not be charged a cancellation fee when I switch companies because of all the hassles. After hearing this from the associate I went down to Rogers and signed up for a new contract with them.
A month goes by and I get a Bell bill, on this bill they have added the $20 that was credited back to back to me the month prior and again my bill is $20 more than it is supposed to be. After another 1 hour call with the manager of Bell I was told that it was Rogers fault for not canceling the account when the port transfer went through. Passing the buck yet another thing that Bell does well, no common sense in the company I tell you. If you don’t have the number anymore you have lost the client. Well I find out to no surprise that at this point Bell will try and extort as much money as possible out of you. “Watch this we’ll punish this puny client for getting fed up with our crap and going to a competitor!”. So during this call I am told that I will have to pay the $200 cancellation fee, OMG they have a recorded call with an associate telling me that they will waive the cancellation fee. These morons won’t pull the call and verify this information, of course not cause then you would HAVE to waive the fee for me. To bring this crap to a close they decide to give me the new cancellation policy which is $100 . Wow thanks for the crappy service and the reduction in the fee that I was not supposed to pay in the first place.
The manager on the line at this time tells me that he is only doing this because “I am a Bell family customer and even though I am with another provider now I will return to Bell!” What arrogance. If you think I will ever use Bell for any service again in the future you are either delusional or insane.
With any luck this whole ordeal will be done with once the cancellation bill is paid and I won’t have to deal with these idiots anymore. This article is a warning to all Bell mobility customers, I hope you don’t get trapped with this company. With number portability in full effect now you can keep your number and move to any other cellular service out there. There are so many to choose from in this day and age .
YOU DON’T HAVE TO USE BELL FOR ANYTHING!
I agree with you the customer service at Bell very bad, they are rude and sneaky. I too have an issue with Bell I was charged $400 cancellation fee for two phones they were suppose to be mate phones. Every month I had to call because they charged me too much claiming I was over using my telephone they even claimed I was using it when I was at work and it was turned off, if I used it while at work I would be out of work so that wasn’t true. I still can’t get them to correct my billing. I was told I signed a contact to pay this cancellation fee yet when I asked for a copy of that contract they claimed they don’t have one, so I guess I don’t really have to pay now do I? Please be very careful and think twice before signing up with bell the billing is very bad and always wrong. I am also thinking about charging my home phone service as well because of many problems with billing and other issues. Buyer beware.
I am sorry to hear that you too had a similar issue. I just hope that through this awareness we can help save others from having the same hassles and hit the company where it hurts. If by posting this article a few people decide not to use bell then in will cost them 10 times what they cost us in errors. That is just a start. Major companies need to be responsible and look after their clients. Everything posted here is fact people have the right to know what kind of company they are getting involved with.
I too am dealing with a $400 cancellation fee from Bell. I have been a loyal customer since 2000, signing my last contract in Sept 2007 for 3 years. I don’t use my phone very often, so I only have the basic $30 plan. My husband has been transferred and we are moving to the states, so I will be cancelling service. When I called them, they said moving out of the country still constitues a $400 cancellation fee. Their only suggestion is that I get a North America plan for $97/month so I can use the phone in the US. $97 a month!!! I am presently trying to find someone to take over my contract. If I can’t find anyone, I will try to fight the fee again.
And the corruption at Bell continues. These big companies do nothing but gouge their customers and hold them ransom with ridiculous contracts. And to top it all off you don’t build credit with a cell phone but the cell company can sure as hell damage your credit.
Keep fighting them as hard as you can. As I will keep fighting them also.
.m.m
400$ ?
Damn My contract was signed on last august.. 24months left… Will they charge 20$/month?
Here I sit for more than an hour trying for the third time to get Bell to honour their word…okay, stop laughing! Seriously, my daughter has a Samsung U740 and she’s 12 months into a 36 month contract. Her phone has already spent 2 months in repair and now the best they can offer is a $50 hardware credit or I can take the phone in to have it repaired again which will likely take 4 weeks during which time she gets an inferior loaner phone. Hmmmmm…where’s the customer service? Perhaps the reason Bell needs to spend large amounts on advertising for new customers is because their existing customers can’t stomach the thought of spending more money with them once the contract is up!
The idea of the generous $50 hardware credit is great until I get to the store and learn the phone is not for sale to an existing customer at the new customer 3 year contract price of $129.99 but the full retail price of $480! The Bell Customer Service rep told me I could get the new lower price by extending my contract for an additional year. Naturally I was willing to extend just to get the lower price.
For a regulated industry there seems to be no one looking over the shoulder of cell phone companies insisting that the customer be treated fairly. If it didn’t cost $500 to break my contract I would move my daughter’s service immediately.
Buyer beware doesn’t begin to cover the hidden fees and corporate advantage Bell has over its contract bound existing customers.
What saddens me is that while informative, this forum, and others are usually too late. I came across this AFTER going with their two year contract. They are horrible horrible horrible. I have never experienced so much frustration towards a company in my life. I cannot believe, with so many choices, that this company is still in business. I will almostly happily pay an undeserved cancellation fee of 200$ just to not have to deal with them ever again. What a joke. Who owns this crap anyway?
Bell is a telecom conglomerate and they believe that they do not need us the consumer as an individual. I assure you though as competition stiffens companies with poor customer service like Webserve and Bell will be forced to downsize or sell out to other growing companies.
If you want to help more people please make sure you use the share tools and share this post on facebook, myspace and your other accounts. The more the word spreads the bigger impact we as a consumer group can have to affect change.
I paid for my phone because did not want a con::: they waived connection charge Untill I get first bill $35.00 connection and $1.00 for paper billing. I have no con:: so time to find another companie Value your customer or go down with Chrysler/Ford/GM.
Bell is a monopoly that you cannot win against, just swallow your pride pay the termination ransom and get the hell away from this senseless heartless abusive company ASAP.
After 8 years with Bell Cellular, having constant drop outs, and the odd extra charge for no reason, I decided to leave.
Calling their “helpful reps”, I was advised that I had just a few days over a month to go on my plan.
They told me that when I move my number over (port it out), that that would count as the 1 month notice. (so no matter what I have to pay an extra month for nothing)
That is bad enough, but wait….check this out….
The rep told me that, if I ported out one month early, I would be paying the final month anyway, so I could do it early. I took her advice.
I just got a final bill from Bell, they had tacked on a $200 early cancellation fee on top of the extra month I did not use.
I did what she advised, and now have to pay over $200 for doing so. Do they do this to make that extra little last $$.
The Bell rep and manager on the phone yesterday were no help.
It is now in the hands of the Better Business Bureau.
Bell is the worst, they employ delibaratly predetory practices, something has to be done we need more regulation here, write your MPP and complain, start a facebook petition, tell everyone you know. Dont sign up with Bell they’ll take you to the cleaners.
All I can say is that I am glad I am not alone. I have been fighting and getting nowhere. Every month they overcharge me by a hundred dollars and cannot explain to me the mysterious charges. They took 300 from my account without permission. The guy on the phone said my bill was 60. I said okay for sure? And once I pay this I am good? Well I authorize one time payment and two days later I see 300 came from my account! I call back and nobody sees anything. They say “we don’t have that on our computers we didn’t take anything from your account”. I tell them I am LOOKING at my bank statement. After hours on the phone somebody says Oh I see what happened but guess what? They don’t see shit, they have no idea what they are talking about. I fight for a month and get different information every other day about what is happening with my money. When they finally return it they short me 7 dollars like a bunch of chumps. Now, like all my other issues with bell that never end, when I went thru the BBB guess what Bell said? “That was a pre-authorized payment; it was valid.” Yes, because that’s what the note some idiot worker made on the computer: “Authorized payment”, as if that explains anything. I was misinformed about roaming charges so we know what this means: I call up and they tell me If you use a calling card you won’t be charged for roaming. If you are roaming in such and such a place it will be 20 cents a minute” Well this goes on the record as “Educated customer on roaming charges”. A month later I’ve got a ridiculously huge bill. I see they charged me 50 cents for roaming and there was no point using my calling card. I finally miraculously get a kind lady after literally dozens of employees as I try to handle this and other problems and she tells me this is very common and admits, amazingly, how unaccountable the company is. She cuts the fees in half. But still, according to Bell’s response to my complaints thru the BBB they refer to this as “We generously reduced your roaming charges and we have on record previous to these charges that you were educated about the roaming charges and that after we refunded you, you were educated once again”. WTF??!! ARROGANCE! I want to file a class action law suit or something because I cannot believe they have the audacity to want to charge me 400 dollars to disconnect me after they rob me daily and have the guts to respond to my plea thru the BBB that “All charges are valid” and then explain the stupid policy for cancellation again adding insult to financial injury. I have NEVER felt so much rage, especially since I spend, EASILY, 24 hours on the phone over the course of months since I signed up last October. God I wish I could burn that place down.
I was with Aliant with a fairly good family plan and things were going wonderfully before they merged with Bell.
Immediately I began being double billed each and every month and I would have to call in and get it fixed month after month. After being extremely tired of dealing with this nonsense I pleaded with Bell as to find a way to resolve this ongoing issue. I was informed Bell could not support my good plan that I had with Aliant and the only permanent fix to the double billing would be to go with a “similar” but different Bell plan (more expensive with less benefits… go figure). This was my first negative experience with Bell.
Back in August/September of 2009 the phone I had for my daughter became unusable and we had to return it for service with a $100 fee. We were told it would be 1 week to ship, 1 week to fix, and 1 week to ship it back; 3 weeks total, they offered us a “brick” with no features as a loaner but my daughter opted that it would ruin her social status to use such an ugly phone. We opted to wait until the phone came back. Well it came back 3 months later due to a “lack of parts”… what a joke these guys are.
During the process of returning the phone for repair I inquired with the sales rep as to perhaps upgrading the 2 phones I had vs going through the hassle of sending the phone off for repair (my wife has the other phone and it also has many issues with not ringing, and going dead in a few hours without even using it). I was told I would not have any “upgrade credits” until December of 2009; credits were were undoubtedly going to use as soon as they became available.
In November 2009 my daughter’s “repaired” querty phone now only works with the keyboard open and the phone on speakerphone. We were patiently waiting for December and dealing with the pain.
December came and we went to Bell to upgrade the crappy phones. Now we receive a completely different story from the counter rep who states it will be yet another 12 months before we received any upgrade credits; no further explanation was provided.
So I get on the horn and call the Bell customer dis-service line. I actually had a very nice lady who’s name I will not say as I feel she may have divulged more information than she should. This lady informed me that just this summer Bell “changed” their upgrade credit policy to only kick in at the end of a contract period… I was confused as I was a Bell customer long before the summer of 2009 so how can they force this new policy down my throat?
The customer service lady also informed me of how many calls they were receiving reference their, what I call, shady business tactics.
I was transferred to the cancellation and retention department where I spoke with Tracy who was useless… I begged she would act more on the retention side side as Bell was about to lose a customer. Tracy told me there was nothing she could do for me as the new policy was what everyone has to abide by. I asked if there was “anyone in Bell” that had the power to change this policy in my case? Tracy quickly told me “no”; umm excuse me Tracy, but there is no one in all of Bell that could adjust or change this in order to keep me as a customer? What a crock.
Anyways Bell has obviously no desire to keep me as a customer and I will gladly pay the termination fee to end this saga of poor service, poor equipment, and false promises. Perhaps I will change my own policy and remove any termination fee from my account… why not it works for them!
Currently we are looking at Rogers who have nicer phones and if you are an Eastlink customer you will be able to bundle your cell service with Rogers into an Eastlink bundle package to save money. Once I get up and running with Rogers, Bell will hopefully become a bad memory; though I am sure Bell will try to make it as painful as possible.
René
And the wheels keep turning!
My issues started last year when my wife & I seperated & we tried to seperate our BELL lines to different accounts. Not only did they cluster f*#*k that up by cancelling the lines instead but we went 2 days without service & numerous hours until it was rectified. I then decided to cancel my line & take over my 12yr old sons line as he no longer needed it. As I had that line on a spending cap due to his age with a min. price plan, I changed the plan to accommodate my Blackberry usage. Now the fun begins… I could not get the spending cap removed without a security deposit as it was still a new line even though I had my line for years with them & was spending over $200 a month. I refused to give them a security deposit )allow them to hold the money & collect 12 months interest on it, I don’t think so) therefore I was stuck to change the plan to allow for a generous amount of airtime to make sure there would be no disruption in the service. On a few occassions while away on business, my L/D charges were high & suddenly my line was suspended due to the spending cap. Turns out the price plan request was never honoured & I was paying $200 -$300 a month in overage & L/D charges. I do agree it was partially my fault as I should have broken away from travel & work to have my bills forwarded to me & reviewed them BUT I believed that BELL had employed capable individuals & not monkey grinders to answer their customers concerns! I finally had enough when my Blackberry crashed & a tech rep @ BELL misinformed me on install repairs. I lost alot of vital information. After 2 days & 6 reps, I finally cancelled my service & was told there still was 4 yrs remaining on the term due to a price plan change. After contacting a manager & educating them that a price plan change cannot warranty a term extension as no bonuses were rendered, they opted to negate that term & honour the original. With 12 months still remaining, an ECF was still required. Mind you, I did get an ” I sorry to see you leave & if there was anything I can do to keep you I would BUT my hands are tied”.. Got to love the level of seperation when it comes to responsibility & culpability!! I am now going to port over to another company & will STRONGLY voice my opinion everywhere I go!
Dwayne-
Par for the course unfortunately with this company. I have since moved to rogers and I am not having any problems at all.
Bell is terrible.
This is an email to my husband to tell him about a new bill….
I had bell mobility on the phone and they have put a 400.00 charge on the bill because I canceled Amys phone with them.
Two days before I got her new phone, I called Bell to see what kind of charge there would be for canceling. She had the phone over two years and
it was broken.
The guy told me after he checked, that there is no charge on the phone to cancel.
So I said great..I figured that because it was a cheap $0 phone from the start, that Bell considered it paid off so there were no additional charges.
So I go and get her the new phone with Telus because their plan was more suitable for her.
When I called now, they said they have no notes about anything on the file and only notes from May when I asked them to
adjust minutes etc on my plan.
They said because they switched plans around, the automatically started a new contract on all the phones and my contracts
end in 2012. They didn’t tell me they were making amy’s contract till 2012…her phone was crappy in May, crappier
in July and she wanted a new phone. I would not have agreed to get a new contract for a phone that was not working right and she hated.
Anyway, they told me no charge two months ago.
So, because they don’t have any notes they say I owe 400.00 for cancelling her contract.
So I have to write the client relations advisor in Mississauga….by mail.
When Amy comes home I will see if she has papers that I wrote something down on.
Bell is basically telling me that they can make mistakes by not writing down notes, and I have to prove that they said there was no charge. They are calling me a liar, I have been a customer for 8 years and I still have two cell phones with them.
I also have to prove that the guy, back in May didn’t tell me he was renewing amy’s contract and that I need to prove this.
They have the notes and they can add things in right now, to protect themselves. They are liars.
If you have time, think of something (in french). I will translate.
I have told them that I am a bell customer for 8 years. I know all about contracts and have had my phones for 3 years
and already renewed. If I called and asked for charges and he had said 400.00 two months ago, I would certainly not cancel. I would
have waited till the contract expired. And if Amy had a contract till 2012, why didn’t the guy tell me when I called 2 months ago before
getting her new phone. He didn’t say anything…..just there was no charge.
I would have kept the contract till the end….which as far as I knew at that time …was just till the summer of 2010….not till 2012.
They are expecting me to believe that someone told me specifically that my daughters phone was getting a new contract till 2012, back in May.
Her phone was crap in May….how was it going to last until 2012?? It actually broke for good in December 2009.
So I would like to cancel all my bell services but they will charge me $400 for each phone that I cancel to break the contracts.
I also have Bell tv. I want to cancel that too, but they will charge me something to break the 3 year contract for the receiver.
I think I have had it for over one year….since we got the new tv.
Anyway, I will pay them their bill of 120 or whatever it is. I have to write these guys.
Bell Canada
Executive Office
Client Relations Advisor
5099 Creek Bank Road
East Tower-Main Entrance-Ground Floor,
Mississauga, ON. L4W5N2
ASSHOLES
I cancelled service in December 2008. All was fine and ended smoothly. They stayed on my credit report as an old paid off in good standing account until now, when out of nowhere even though I don’t have service they updated my credit file with 3 late payments. Dec 2009, Jan 2010, and Feb 2010. So about a year after leaving them, they still managed to stick me.
I called them up, and was told no I don’t owe money, my account is canceled. I ask them to correct their credit report error they reported and said there is nothing they can do, I ask for accounts receivable and am told because I don’t owe money they won’t talk to me???!!! WTF???
CRTC and my Lawyer will deal with them now.
Alex, let us know how did it go with lawyer dealing with bell. I would be very interested to know because we are having currently problems with them and i need to figure something out here. We have 2 phones with them and on a last bill they billed us 4 times same charges and we have a year left on contract about. Would like to get out because i am fed up with their system as well.
Bell Canada
Executive Office
Client Relations Advisor
5099 Creek Bank Road
East Tower-Main Entrance-Ground Floor,
Mississauga, ON. L4W5N2
Anyone with a BEll contract I would advise you to write a detailed letter explaining what happened. If you do not get results on something you consider unfair, write immediately to the above address. (I am in Ontario so they gave me this address) Anyway, they cancelled my $400 bill and I paid only what I originally should have paid which was 120.00. They told me my contract was ending in 6 months (not 2012) and because upgrades were never offered or even possible with my old phone, that I was not getting charged 400.00. So you see it is worth fighting for something if you are convinced they are cheating you. I am pleased with my outcome with Bell even though it was a pain in the ass writing a two page letter when I was mad.
Good luck everybody.
If you own a Blackberry 9000 series and up, read below:
Anyone ever see a “Data Service Agreement Price Adjustment” charge of $200 on their bill?
I have a smart phone (BBerry 9000 and up) and want to know what happens if you buy that phone with the regular email package (no data) for $40 from Bell Canada?
Answer: You will get a bill months down the road for $200 for buying a smart phone without a data plan!
Yep — that’s what happened to me with Bell Canada and they insisted I either upgrade to a $50 plan or pay the $200 penalty.
By the way, I’ve owned the phone for 4 months and this charge appeared yesterday. I’ve been paying for months at $40 for the phone (standard email / text plan .. no data).. so imagine getting a bill for $200 for NOT having a data plan on my phone (that was the explanation given to me: Black Berry 9000 series and up, you must take the data plan or pay $200 cancellation fee).
You think anyone said that when I bought the phone? Or mentioned to me during the last 4 months of owning the phone (and I did call in a few times to dispute ‘other strange’ charges — which they reversed no questions asked). I was given an ultimatum… pay more per month (upgrade) or pay the $200 charge.
No one ever told me that when I bought that phone (it doesn’t apply to other BlackBerrys — 8700 etc). The salespeople in the store actually helped me pick my phone, but no mention of a $200 fee if I opted not to take the data plan.
Say the words –> Total fraud – misrepresentation at it’s best. After 1 hour, I gave up and told the guy on the phone ‘alright just upgrade the package then’.
I have absolutely had it with scam artists. Bell Canada are the best in the business at misleading people and then telling you to read the fine print when they can’t explain it themselves. Total embarassment of a company.
I convinced myself that they are all the same.. now I am convinced they are not.. Bell is the most dishonest and scheming in Canada.
I’ve given up on them… just awaiting the contract to finish now.
Follow-up to post 18.
All is now well. Bell corrected the error after placing me in contact with the executive office by phone. New reports arrived and are error free.
I am another unhappy customer to add to the growing list.I have been a Bell customer for 12 years. I have been charged $400 to cancel a contract for a second phone and phone number that I never had except as a loaner. It all started with a Motorola phone that I got that kept crashing. It crashed again just before I had to go away on a work trip but the store said they had no loaner phones left. The salesman told me that adding another phone on to my account on a share plan with a second number was the only way I could get a phone for a few days, but that if I brought it back within 15 days I could cancel the share plan with no cancellation penalty -which is what I did.
I took the loaner phone back within a week and then paid the difference between my upgrade allowance plus $80 on cash for a new phone for my own number. Only they never cancelled the contract for the “loaner’ phone. When two numbers showed up on my bill, I called each month and talked to a different person who said it would be rectified. This went on for six months. The second number had no calls charged to it but it still kept showing up as a $25.95 charge each month. After the second month, I asked for names and employee numbers. Finally the charge was cancelled but then I got a $400 cancellation fee on my bill a month later. When I called Bell they said I had a second number under a contract that I’d been paying for and I hadn’t disputed it so I must know I had a contract. I gave them the employee names and numbers that I had been talking to. I also asked for a copy of the so-called contract but they told me to go to the store. I went to the store and they it would cost me $35 for them to look for a copy.
Now I have no phone service at all because I won’t pay $400 cancellation for a contract that I don’t have and they won’t produce. I’m out $156 for 6 months of paying for a phone number that I never used and didn’t have a phone for, plus a cancellation fee for a non-existent phone and contract.
I couldn’t agree more with the sentiment expressed on this site. My experience with Bell was that I gladly paid the cancellation fee to be rid of this crap. I can’t tell you how pationate I am to convince people to stay away from this crapany. I can only say I hope they bleed to death just like Eaton’s did!
I just called Bell and paid the $400 to get out of the contract. They are unethical, uprofessional, and a poor excuse for a company. I cringe everytime I see an ad for them. Their monthly bill which was full of errors, was just a reminder for not cancelling earlier.
If anyone is considering Bell, please do not go wtih them. I would pay double somewhere else to avoid Bell.
I usually never post on the internet but can’t help myself on this one.
I was a Bell customer for 10 years, spending up to $300 a month cause of travel. That’s a lot of money for a phone, but I still received the worst customer support imaginable.
After spending hours, days on hold with customer care, I ended up contacting the Better Business Bureau. I highly recommend doing this and requesting to speak to an executive.
I’m proud to say that I’m not with Bell Mobility anymore but I feel disgusted by how poorly I was treated, and how much money I gave that company – 10s of thousands of dollars. They treated me like I meant nothing.
I’ve never felt so ripped off by anyone or company in my life.
I have had so many problems with bell its INCREDIBLE!! I have been with bell for 9 years, my parents have been with them since before I can remember and my brother has been with them for 7 years.. Every time I take a phone in that breaks on it’s own, they don’t have loaner phones, and they don’t fix the phone, after a month, because they claim it has water damage. Even though the sticker hasn’t changed colour and I know I have never even had the phone in so much as a fog!
On top of that, I switched my plan to a talk and txt, and online it said UNLIMITED txt msgs, which is why I chose that plan… Then I get a $300 bill for txts, so I call in and the rep tells me my plan only has 250 txts on it. So I tell him I’m on the website and the website says unlimited. He then tells me that I’m wrong. SO for the sake of saving my breath and time I tell him to change it to the unlimited plan… Next month, another $300 bill… WTF! I call in again & the rep says I never changed my bill, but does see I called in. So I ask the lady, why would I call in, after getting a $300 bill for txts and NOT change my plan! She then says that what I’m saying does make sense and credits my acount the money I’m out for the txts… Next month… ANOTHER $300 BILL!!! ARE YOU KIDDING ME!!! I had to call every month for 6 months and have them fix it every time!
Now my brother has an iphone, with a cap, and a data plan… They cut his phone off because he apparently went over the cap. So he borrows my credit card to pay for it so that they will reactivate his services. He gets his bill and its minus $4… Apparently he didn’t go over his cap, and it’s a glitch, but the rep on the phone took the money any way. Now he has to call EVERY day until the glitch is resolved so that they wont cut his services off!
Also my family has a home phone with bell and we pay $50 with NO add ons, no call display, or 3 way calling or call waiting, and the only person who uses it is my mom and they can’t offer a lower rate. Needless to say we’ve swicthed over and the bill is now $30 cheaper!
Cancelled my phone about a month ago which we’ve had for at least 5 years. I signed a 3 year contract when I got the phone. Bell Mobility sent a $100 cancelation fee. Looks like there lots of people if we ever want to do a class action. They continuously kept changing the billing amount and charging for services I did not use. Had to phone them almost every month to remove unnecessary charges. You really get the feeling they don’t really care.
I own a cell phone. Unfortunately, Bell Mobility is my carrier. I say “unfortunately” because I’m very unhappy with them and their customer service in particular. Since I can’t seem to get through to anyone who can actually do anything for me, I thought I’d put my story up on the SOCIAL NETWORKS as a cautionary tale for potential Bell Mobility customers. Maybe I’ll get some action that way. If I don’t, well, then at least I’ve made my opinion known to a few others.
(New) Cellphone Dies, Pain Ensues
Pretty basic plan that with the network access fees and taxes would cost us around $70/month. The phone after 6 month started sending scrambled text messages and needed a decoder (ENIGMA MACHINE) to solve those CODED messages. Since it was still in 1-year warranty period, we had to send it to get fixed under warranty. I took it to Bell mobility and they said it’s a software problem, it’s covered under warranty.
They took it for 3 weeks, I am paying the bill and they do not cover you with a loaner or replacement; you have to rent one. That’s called double dipping by Bell
Here’s the important part: when I got the phone back, in less than 2 days, the phone shot off and went blank. I took it back to them. This time they said it’s a hardware problem and it’s covered under warranty and again, back to the shop for another 3 weeks and now you know the double dipping drill.
Here is another important one. I got the phone back again and in about a week, the phone now has a different problem. I receive the email or text, to scroll up or down, I have to touch the screen, but as soon as I touch the screen, the whole page gets scrambled, but this time I can not get to load the ENIGMA MACHINE to decode it, because it no longer scrambles with letters, just short circuit scramble. (Now I know why they them smart phones).
Customer Service Unplugs, Frustration Increases
By now I’m really frustrated with Bell Mobility. That frustration only increases when I get a new bill for that I am not using.
Incredibly frustrated, I call Bell Mobility to sort this out. I have to explain my whole story yet again to yet another customer service representative.
This is the company that calls itself “Canada’s leading communications company”
Their liars and fraudsters ur 200.00 deposit is not fully returned ! U be a good boy make the payments to get it back right! In their contract says u get it all back according to their written contract right in writing but u don’t this is called fraud then when u speak to a rep and remember get his name and number and he lies to u too! He sad I get it back all of it and what he did was pay a month with it and sent the remainder! Kenny lied to me with a written fraud this bell company has taken a turn for the worse! Their canada s enron and capital one wrapped up in one! And peole are catching on thank God! Ma bell is now ———— see what happened when their hq went to and worked from Quebec corruption! Wonder why ah! But the best advice for all stay away they have capital billing practices and enrons corrupt board players people stay away do u and ur family a favor just stay awAy from bell full of liars and cheats and frauds it’s in the writing their contract and their lying rep Kenny! Do I wish them a good day nope what goes around comes around!
Bell, where do I start no where do I end, after five years of reasonable service. I gave Bell over 7 years of business and have had enough it with over billing bla bla.The bottom line is profit, read all the blogs about Bell they were good for 8-9 years now not good. Some where and only an ex-employee could verify. Bell switched from the best and probably the least profitable to the leader. And I will bet it happened since 2008.
I have been a bell customer for 7 years. I was recently contacted by bell letting me know I am eligible for a hardware upgrade… and although my phone is nothing but a lemon I have decided to hold off as I was getting ready for a big move. So now I have made my move up north and Telus is the most reliable provider up here. I considered my situation and decide I wanted to cut ties with bell and go to telus…cheaper and better reception… So I went and pulled out my paper work from when I got my phone to see when my contract is up. It was hard to read but I was able to learn that I bought my phone on Feb 8 2009…so logically I am thinking I have less then a yr on my contract I will call bell and find out what their buy out cost is…this is where the fun starts…
I start the call by asking the rep when my contract is over and he says Sept 8, 2012…Naturally I am confused cause that is 43 months after I bought my phone…not 36. So I inquire and he informs me I did not sign a contract in Feb that I was just month to month after buying my phone and that I signed it in Sept…
Why would I go from month to month with a new phone and just for fun sign a contract? I said that did not happen I absolutely did not sign a contract in Sept. Then he asks me to hold…20 minutes later he says well in Sept you and the other person on the account switched to a share plan and that started the contract…
Whoa…back up the bus…so back in sept 09 my mom and someone else from Future Shop called the Bell retention department to complain about our cell phones jumping in price after getting blackberries and trying to make sense of all these bill changes (we were on a corporate Future shop plan and when we got blackberries they booted us off without telling us)…long story short they were able to negotiate a decent plan. But no one agreed to a three yr contract on that date…to be sure I called my mom…who then called the person rep who was with her at the time of the call… I know it was a long time ago but a contract is something you remember…
So I further with the rep that either A you are telling me you have me on a three yr contract I never signed, agreed to or had knowledge of or B to have extended the contract I know I signed in Feb 09 by 7 months…. I am not sure which one is worse but I know they are both illegal. The bell rep politely ended the call with me not before telling me I would have to pay $300 to get out of my contract….
I called Telus, just to see if they had any advice regarding this BS… They advised me that although they could not actually comment on my contract situation I should request a copy…. So tomorrow I will get back on the phone with them and try and get someone of authority…
Oh I also forgot to mention I had asked the rep about my previous contract start and end dates….he said i signed one Jen 2006 and it ended march 2009…so again he is telling me they made my 36 month term contract without my knowledge… My advice keep your paper work, after three years it is easy to forget when those three years are really up…and don’t sign with bell…. I will update you tomorrow after when I am sure will be an entire day wasted talking to Bell.
Bell Canada
Executive Office
Client Relations Advisor
5099 Creek Bank Road
East Tower-Main Entrance-Ground Floor,
Mississauga, ON. L4W5N2
Anyone with a BEll contract I would advise you to write a detailed letter explaining what happened. If you do not get results on something you consider unfair, write immediately to the above address. (I am in Ontario so they gave me this address) Anyway, they cancelled my $400 bill and I paid only what I originally should have paid which was 120.00. They told me my contract was ending in 6 months (not 2012) and because upgrades were never offered or even possible with my old phone, that I was not getting charged 400.00. So you see it is worth fighting for something if you are convinced they are cheating you. I am pleased with my outcome with Bell even though it was a pain in the ass writing a two page letter when I was mad.
Good luck everybody.
bell is gay they told me they well only put 50 dollars on my iphone bill every month and now my phone bill is 265 dollars i wonder how much is cancletion? fee after 3 weeks? with bell we argued with them lotta times and they are screwed up company!!! im switiching back to telus contact only 40 dollars a month!!! i hate bell so much
Dont buy from bell canada or bell mobility the iPhone
Dont buy your iPhone from any carrier as you will not own the device, the carrier will.
even when purchased cash they will own the device and you will simply be carrying it around for them.
Bell mobility and Bell Canada are openly misleading consumers to beleive that the phone is owned by the purchaser, not true.
I think the strangle hold the carrier’s have on the Canadian people needs to stop.
I’ve decided to petition the government on these issues. And I have stronge want to find every and all customers that are or have been screwed by the carrier’s who, have been placed into financial hardships becuase of this practice.
I would like for the people to stand up with me and fight the wrong doings of these corporate giants, who’s sole purpose is to extort money from the common poor people.
Bell Mobility is corrupt and only interested in ripping people off. When my wife purchased a Galaxy S3, they told her she could exchange the phone within 14 days if she wasn’t happy with it so long as she didn’t talk on the phone for 30 minutes. She used the smartphone for 4 hours, and didn’t use any air time. She decided to return it the next day, only to be told she would be charged $100 because she used 60 mb of data (a stipulation none of the agents mentioned, and we asked twice). All THREE customer service reps we talked to we’re extremely rude to us. Don’t sign up with Bell. They are the worst cellphone provider in Canada.
A word of caution to all Bell customers:
I have been with Bell Mobility/Cellular since the first year of operations. My current cell number I have owned since 1989, my wife’s since the mid-90s. Currently I am going through a messy business partnership breakup, which was initiated by myself after discovering some accounting and banking anomalies. When I contacted Bell to ensure ownership of our cell phones away from the company plan, I discovered that my ex-business partner had pre-emptively removed me as an administrator from the plan. Because I had clear personal ownership of the phone, via bills, dating back to 1989 and the phone had only been transferred into the company plan in the previous year, and the fact that I am still an equal 50% partner in the company that has the Bell plan, I figured it was just a matter of speaking with the right person. WRONG! Bell has basically taken the position to hide behind policy, even though it is clear that one party is trying to harm the other and a clear path of historical ownership of the phone and company Bell refuses to allow me ownership to my phone. The real slap in the face is that even though they will not provide me ownership, stating that I no longer own the phone, if the bill is not paid for the company account, as a 50% stake holder in that company, I am still liable for the payments! In this case, it is a matter of whoever is the first one to call Bell and remove the other one wins. BYE BYE Bell, you have successfully destroyed the last bit of loyalty I had towards you, and even though I am not a fan of Roger’s I will be their new client shortly.
Hi, here is my bad story with bell mobility.
I am from Montreal, Quebec and have 3 years contract with bell mobility started around May 2010 and will be finished at around May 2013. AT December of 2012, I got message from Bell mobility say I am eligible to upgrade to new hardware. I like the Samsung galaxy S3 but I don’t have data plan. So I ask agent from Bell mobility is it OK to add $25 data plan for 3 years in order to get free smartphone and then cancel data plan. They said no problem. And I asked them how much cost to cancel data plan. The answer is $200. I think it is good deal. So before I singed another 3 years contact with them, I called Bell Mobility customer service more than 3 times to ask the same question “How much penalty I have to pay if I cancel data plan?” I got same answer: $200 and they even told me they put this on notes. For sure I explained to them what my situation is and what is my plan (everything they want to know). Then I went to one bell store to get Samsung galaxy s3 in December 31, 2012. A few days ago, I decided to call Bell mobility customer service to cancel the data plan because I found I really don’t need data plan at all. This time, the agent from bell mobility told me that the charge will be $400. I was shocking and ask the agent how come there is another extra $200? And what they told me is that those agents who told me the charge will be $200 made a mistake but unfortunate they can do nothing about it: $400 is $400. I feel very sad and angry. But probably I will stay with Bell for another 3 years because $400 charge is too much. But I don’t think I will be customer of Bell after this 3 year contract finished.
So I signed up with Bell in September 2012, my bill is supposed to be $57 a month, it went over that the first two months and I never disputed it thinking I must’ve just done something wrong. Then suddenly the past two months have been $226! All I get on the phone is ‘you are so lucky, this is your lucky day I will take off the long distance charges of $126 for you’ NO THIS IS NOT MY LUCKY DAY! I have fab 10 I was told those numbers are unlimited nationwide talk and text and I DO NOT call anyone else long distance apart from my boyfriend who is my fab ten! Turns out they conveniently put his number in wrong, when I asked two reps on the phone to confirm the number they said it was correct, silly me for believing them! I go online to find out it’s still wrong!!!! I go into the Bell store, they don’t understand the website bill………WHY DO YOU WORK HERE THEN!!! I still had to pay $100 on my last phone bill which a rep said ‘this is just to stop your phone being cut off, we will give you this money back in a week and you don’t have to worry about your bill, that is our promise to you’……..My money was not returned but in fact credited to my account…..great I spent $100 on your stupid company. So my estimated bill again this month is 226 again, the rep tells me he cannot see my bill until it is finished processing but can see that it would not be from long distance. My data is turned off, I’m too scared to turn it on and pay for it so it just stays off. So what the F***K could it be for this time bell….PLEASE ROGERS OR ANY OTHER PHONE COMPANY READ THIS AND SAVE ME FROM THIS PIRATE PHONE COMPANY! Who by the way tells me it will be $600 to cancel my phone even though they have been so incompetent in their service. WHAT AM I PAYING FOR????
Bell has the W O R S T Customer cares / Billing Team I have ever encounter. For an entire year I have requested a copy of a letter that said FINAL notice on top. I have requested it over 9 6 2 Times. To date 350 days later I have not received it. Your team is rude, obstinate, non compliant and just plain useless if they can not do one simple thing. I also send you 595 faxes and 785 email and not received 1 call back. I really do not appreciate being called a B I T C H when the Bell Mobility team can not do their job. To add to the disgusting mess your team can’t even properly do a transfer of responsibility correct. I not only talked to a live person back in 2 0 1 3, but I also faxed, emailed and send in a letter by post to find out it was never done properly. Blaming the customer for it not being done is just plain rude and tacky. You should just eliminate all live people (especially the farmed out overseas people) and hire M O N K E Y S. Not only your consumers would probably get way better service but we will be entertained as well. ACCOUNT #522830979